Refund policy

Return & Refund Policy

We value your satisfaction and want you to love your purchase. If for any reason you’re not fully happy with your order, please read our return and refund guidelines below.

Order Cancellation

  • If you change your mind after placing an order, you can cancel it on the same day only by contacting us on WhatsApp at 01101221211.

  • Cancellations after the same day are not guaranteed and depend on shipping status.

Returns & Exchanges

  • You may request a return or exchange within 14 days of delivery.

  • Return shipping fees are the customer’s responsibility and will be deducted from the refund amount.

  • A clear picture of the product must be sent to us via WhatsApp to confirm:

    • It is unused and in its original condition with no damage or defects.

    • It is properly sealed and packaged for shipping. Unsealed items may be rejected by the courier.

Inspection & Approval

  • Once we receive the returned product, our Quality Department will inspect it within 5 working days.

  • If approved, a refund or exchange will be processed.

  • If the product does not meet return conditions, it will be shipped back to you at your expense.

Refund Method

  • Refunds will be issued via the original method of payment:

    • Bank transfer

    • Vodafone Cash

    • InstaPay (only for orders paid in cash)

  • A 3% handling fee will be deducted from canceled orders originally paid by credit card.

How to Start a Return or Exchange

If your item meets the conditions above, please contact us on WhatsApp at 01101221211, and we’ll walk you through the process.

Frequently Asked Questions

1. What if I changed my mind?
You can cancel your order the same day by contacting us on WhatsApp. After that, the regular return process applies (within 14 days, shipping fees apply).

2. What if my product is faulty (defective)?
Contact us immediately on WhatsApp. We’ll examine the issue and get back to you with the next steps. All defect reports must be made as soon as the order is delivered adding pictures of the defect.

3. What if I received the wrong item?
We’re so sorry! Please message us on WhatsApp, and we’ll help resolve the issue as quickly as possible.

Order Receiving Policy

If you have any questions about your order or its status, feel free to message us on WhatsApp at 01101221211, daily from 10 AM to 10 PM.